For us, services are living journeys. They come alive when humans interact, processes run and the ecosystem connects.
Service Design Innovation is the careful co-creation of new end-to-end journeys. It also includes rethinking existing ones. Crafting them requires thinking holistically and placing humans at the center. This means, to orchestrate many cross-channel interactions to deliver an integrated experience.
Following such process usually has many implications for your organisation. New end-to-end journeys are obvious. But, sometimes a joyful experience requires adjusted structures, processes, or even physical objects.
Together we will understand the jobs of your products or services. We will focus on the distinct jobs and especially on the segments for which a good solution does not exist yet. That way we spotlight your options for growth and innovation.
Outcomes:
When we co-create end-to-end journeys, we innovate based on customer expectations. We break down silo-thinking and create business value. We help you see the big picture and understand your offer on a deeper level. We envision new customer experiences by creating and also testing end-to-end journeys.
Outcomes:
Together we understand and evaluate your customer experiences. We identify gaps, fix and re-shape journeys based on a holistic service overview.
Outcomes:
Digital transformation of services requires a shift in customer behaviour. It is important to see not only the technology, but the impact those technologies have on the users. We help and support you in your digital transformation journey.
Outcomes: