For two months, we have aligned with the Swiss Re steering team to identify the scope of the week, the key stakeholders to be involved, the required expertise of the winning Sprint team and the assumptions that needed further validation from the market.
A global team of 7 participants was brought together in Toronto to fully dive into the challenge. Crucial assumptions were validated, opportunity areas were de-prioritized along the way and two solutions were generated and tested with real users.
On the last day, the team presented their solutions to one of their major clients in Canada and received constructive feedback to inform the definition of the next steps for further validation in other regions. A roadmap for the first pilot was additionally created.
During our five day intense Sprint, the team repeatedly engaged with three key stakeholder groups: underwriters, policy-holders (or declines) and agents. Interviewing each target group allowed them to identify crucial pain-points and challenges at each step of their respective journeys. With this new understanding in mind, they were able to agree on which major problems required addressing, and generate two alternative solutions that were tested with the three key groups.
BERTRAND, KEY ACCOUNT MANAGER
SPRINT PARTICIPANT, SWISS RE UNDERWRITER