OUR SERVICES
Insights & concepts
Guide the successful deployment of new products, services and business models by discovering your user’s underlying needs and drivers. Translate in-depth studies of your target market into viable, novel concepts.
THE CHALLENGE
You want to know who your customers are, what they need and what drives them.
OUR APPROACH
Design and conduct end-to-end customer insight research with in-depth interviews, on-site observations and service testing. Provide your team with a comprehensive analysis of our findings and actionable results.
THE OUTCOME
Clearly identify your target personas, user behaviours and their underlying needs. Get fully mapped customer journeys from initial contact through the process of engagement, culminating in a long-term relationship with your customer. Discover key interactions, existing gaps, pain points and growth opportunities. Discern long-term societal trends and construct future scenarios that may affect your resources and capabilities.
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Prototyping & Testing
Speed up decision-making processes and get your ideas to market fast with rapid prototyping and user testing. Engage users and stakeholders in your ecosystem to generate real data about the feasibility and desirability of your concept.
THE CHALLENGE
Your team is losing time and resources debating ideas that add little value to your customers or your business. You want to streamline decision-making.
OUR APPROACH
Facilitate a Design Sprint acceleration program to support your team in validating their concept through ideation, rapid prototyping and testing. Conduct user testing to refine your prototype and test its desirability with potential users. Collect feedback, validate key functionalities and incorporate insights into subsequent iterations of your product or service.
THE OUTCOME
Learn the skills and practices required to quickly validate ideas and accelerate decision-making from initial concept to market entry. Own a viable, repeatable action plan to confidently launch your product or service.
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culture & skill development
Empower key team members to become self-sustaining innovators with training tailored to your team and capabilities. Enhance creative dexterity and keep your organisation competitive through human-centric innovation.
THE CHALLENGE
Your best people struggle to come up with new ideas and new approaches to solving problems. You want to unlock their creativity and increase their capacity for innovation.
OUR APPROACH
Design and facilitate hands-on sessions using agile methodologies such as Design Thinking. Guide participants through knowledge inputs, group work and pitching for feedback. Train the trainer: develop internal innovation coaches that are able to support teams through the different design stages. 
THE OUTCOME
Equip your team with the mindset and tools required to incorporate Human-Centered Innovation into their daily work and practices. Expand agile, collaborative approaches across your organisation.
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innovation strategy
Radical innovation can mean big risks and big rewards. Through a series of tailored in-house studies, workshops and co-creation sessions, we develop an actionable, innovation roadmap that makes sense for your organisation.
THE CHALLENGE
You struggle to navigate complex, innovation processes. You need an actionable strategy to establish a self-sustaining innovation culture within your organisation.
OUR APPROACH
Design an in-house study with your steering committee to assess your innovation capabilities. Explore the drivers behind collaborative, Human-Centered Innovation as well as its potential bottlenecks in a hands-on session. Use our findings to co-create an actionable, strategic roadmap to build your internal innovation capacities.
THE OUTCOME
Complete the process with a tailored innovation roadmap designed to revise existing governance, structures, and physical space. Boost multidisciplinary innovation inside your organisation.
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