Expert Insights

→ Smooth transitions
→ Home office insights
→ Visionary leadership

Organising for innovation has always been challenging! In theory the task is quite clear: assemble a diverse team of intrinsically motivated people, equip them with the right tools, both analog and digital, and make sure that they find an environment in which they can experiment and feel save to take risks. A straightforward process in theory. However, the reality has never been that simple. And recently it became quite a bit more challenging. The current pandemic has taught us multiple lessons about the way we work, both as a team and as an organisation as a whole.

Surprisingly smooth transition

Many of us were surprised how smooth the transition to remote work actually was. We learned that many tasks can actually be done efficiently from home. We do not need to be permanently in physical contact with our colleagues, as long as we know what has to be done. Regular planning meetings and short individual updates using phone and/or video calls as well as instant messaging worked just fine. The more creative tasks became, however, the more difficult it is to work on them remotely. Even though our experience has shown that we can conduct creative sessions - such as design thinking workshops - online, the experience is really not the same. The magic still happens when people meet in person, when they are together in an inspiring place and collaborate in a visual and instant mode. Indeed, it was meeting our colleagues and engaging in profound exchange that most of us really missed - not the office and certainly not the daily commute.

Home office has come to stay!

The question for organisations is thus no longer “if” they allow home office, or more generally remote working, but “how much” of it makes sense and “what for” it is suitable. This is what we need to re-negotiate as teams and organisations. We need to innovate our way of working. The key question for us to answer is accordingly: How do we want to communicate and collaborate in the future? And it makes sense to start answering that question now. Why? On the one hand, the window of opportunities is wide open. Most of us have not yet fully returned to the office and the experience of working remotely is still fresh. On the other hand, and more importantly, the answer(s) to this question will lead to an intense transformation involving the redefinition of values, processes and spaces. No doubt that this transformation will take time and we all know that an inspiring vision and a profound “why” is key to the success of any transformation journey.

Visionary leadership wanted

It is the senior management team - before all from HR, IT and facility management - that has to take the lead in answering this question, as it has far reaching consequences concerning all organisational domains. Organisations need to talk about people, processes and places as well as topics at the intersections of these domains: skills & competences, the virtual & physical tradeoff and, very importantly, organisational identity. Of course, these aspects are not new and even before the pandemic were long part of every strategy. Their importance and characteristics, however, have fundamentally changed. Thus we need to review our strategies, set new priorities and redefine our roadmaps with a mindset that the new normal of today keeps on developing tomorrow.

We at Spark Works help you to answer those questions and to innovate your way of working. Learn more about our Future of Work Assessment or get in touch - now!

Florian Rittiner
Associate Partner
Florian holds a Ph.D. in Technology and Innovation Management from ETH Zürich. His most recent work has been in the field of creativity, innovation and learning in the context of spatial design. As an experienced Design Thinker he has worked with a variety of large and medium companies to find creative solutions without hesitating to question the existing. He values interdisciplinary teamwork, an eagerness to experiment and speed. Florian is also teaching in the field of Design Thinking and New Work (space design).
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