User Researcher
About Us
In a world more volatile and complex than ever, innovation cannot just come from linear thinking and incremental changes. It needs new perspectives and bold moves. This is why Spark Works was founded.
 We help large organisations become self-sustaining innovators. An increasingly complex business world environment demands radical perspectives, new practices and a flexible culture of innovation that evolves with the organisation’s needs. There are three reasons to innovate: growth, transformation and sustainability. Spark Works provides you with the human-centered solutions your organisation needs to help embrace change, and maintain a competitive advantage.
Spark Works is looking for a dynamic team members to support the company’s activities in our office in the heart of Zurich. As user researcher you will assist with various on-going research tasks in a variety of external research and internal projects. You will be working closely with project leads and consultants assisting them in the execution of client projects and making sure that results are delivered up to high-quality standards.
Main tasks
    Help with project planning and material preparation (incl. interview guidelines)
    Conduct desk research (competitor benchmarking, trend research, etc.)
    Recruit and schedule interviews while monitoring demographic balance of sample
    Conduct and document interviews in person and remotely
    Summarise interim findings and write interim reports
    Conduct analysis (abstract from observations to consumer insight)
    Write texts for project reports and publications
    Help with project admin, such as expense reporting, etc.
    Proficiency in English and German: understand nuances in language in order to conduct qual. interviews
    Proficiency in other languages such as French are a plus
    Basic experience working with Mac (pages, keynote, etc.)
    Min. Bachelor or preferably Master (or instead 5 years of relevant work experience) in psychology/anthropology/design research or similar studies
    1-2 years work experience running qualitative user research and future foresight studies 
    Additionally you are passionate, proactive (bring in ideas & initiatives), flexible, action-oriented, reliable and autonomous, have attention to detail, learn quick and are a team-player
    A company that shapes social change, business innovation and technology applications with a human-centered approach
    A multidisciplinary team with flat hierarchies, characterised by passionate individuals with diverse competencies
    An open and dynamic work culture based on personal initiative, teamwork, direct feedback, continuous learnings and experimentation
    Exposure to different sized projects with clients from the private and public sector, across various industries
    A centrally-located, vibrant office in the middle Zürich close to the Paradeplatz

    application process
    Please send us your CV and a short motivation letter to with ‘Spark Works – Researcher 2021’ in the subject line

    We are looking forward to meeting you!
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